ICCI offers mission critical results to the customers. With 10 years of proven track record, our business process outsourcing services are aimed at enhancing performance effectiveness and customized solutions to all business processes. We also offer Back Office services to our clients based worldwide.

Inbound Call Center India’s breadth of positive capabilities, expert process and the all round management skills makes it an expert in offering you back office, customer support, call center and business process outsourcing or BPO services. It partners with you to achieve your business goals and objectives with increased output and reduced expenses.

With a wider record of customer support or Back office services that include chat support, email support, technical support and non technical support, order taking and processing, claims processing, telephone answering you can be sure to get comprehensive solutions to all your business needs.

Inbound Call Center India maintains complete flexibility to admit changes that are requested or demanded by the clients. Our Call centre or BPO services and other outsourcing services will offer you best solutions to your outsourcing needs and requirements whether it’s long term or one time. ICCI has been continuously empowering itself with the use of innovative technologies and the skilled manpower to offer you the right value to your own investments.

Why to outsource technical Support?

Email and Chat has now developed to be two of the basic means of transmitting essential data thereby influencing customer relationship. This is the main reason why most companies are found to outsource technical support and other non voice call center requirements that include Email Support and the chat support.

Having the email queries of the customers answered promptly, accurately and efficiently will help to increase customer satisfaction, thereby enabling better business growth. The offshore email services help you to bring a balance at work solely between the off-peak and the peak periods. The web based technical support systems form to be helpful in maximizing focus on the core competencies. Additionally, it also ensures effective time utilization. By having professional offshore email based tech support you can get lower call volumes with reduced costs for the voice support.

Email Support and Chat Support at ICCI

Chat and E-mail support covers technical support, order fulfillment, problem resolution transaction verification and much more. We partner you to achieve your key business email management goals with enhanced response quality and improved response time.

Our customer care agents are fully trained to execute email query handling. In order to facilitate the process of email handling, our agents are extensively trained on your products and services. They also get educated on the recent and emerging email software allowing them to take leverage on the latest use of email techniques for maximum benefit.

ICCI’s Live Chat Support enables the customer care representative to make their customers available with the co-browsing and web alliance aid. The chat support form to be one type of web collaboration that lets a customer care representative and the customer to share same display at one time. When any customer needs help or support on any product or service they can easily communicate with the online agent of the company.

The Chat Support Service details include:

• Marketing Services
• Complaint registration and its resolutions
• Technical problem resolution
• Live customer support
• 24×7 online support
• Reliable source to get first hand information of your services and products

ICCI’s Email Support covers diverse areas that include:

• Product Inquiries
• Order Fulfillment
• Order Taking
• Feedback or response to inquiry
• Query resolution
• Troubleshooting for services and products
• Payment Inquiries and documentation
• Query Resolution
• Product or Service information requests
• Customer guidance in collecting data

For more information regarding Online Support Service please feel free to Contact Us.

When you are running a thriving business, you have to be on the alert at all times. You have to make every call count. You have to answer those calls from customers and clients. But you cannot keep someone in the office at all times to take those calls. That is where we come in. We make sure that all calls made to your business are answered. Inbound Call Center India employs trained customer service and call center agents to do the job. We make sure that no calls go unanswered. You can pick from two of our Virtual Receptionist Services. One is for full-time and one is for those lean hours when you don’t have anyone in-house to receive your calls. Our inbound call center agents respond to your customers’ emails, phone calls and online chat transcripts. We make sure that we customize our call center services to suit your business needs.

Why You Need Virtual Receptionist Services

• Save on the cost of hiring and maintaining an in-house receptionist
• Make use of every business opportunity by being active to calls and customer queries
• There’s no break in Virtual Receptionist Services. Your phone lines are monitored round the clock
• Efficient customer service to keep customers happy
• No interruptions in your busy schedule to answer calls

For more information regarding Virtual Remote Receptionist Service please feel free to Contact Us.

Medical help is something that people may need at any time of the day. That does not mean that you have to keep the doors of your healthcare firm open round the clock! You can solve your problem by outsourcing your medical answering services to us. Inbound Call Center India has answering service agents on the phone lines 24/7. We are vigilant about attending every call made to your number. We process the calls as fast as possible so that patients get the required medical support in the wink of an eye. The call center agents working on medical answering service know that they are dealing with grave matters here. A second’s delay could be the deciding factor between life and death. We train our agents to be prompt, professional and quick to action.

Medical answering services provide the patient with the help that they are looking for. Our BPO agent provides them with the phone numbers of doctors or nurses, according to the need. We attend to patients as you would expect your front office staff to do. The only difference is that our call center agents are not physically present to sort things out. The medical industry is a rapidly expanding one. When you set up a healthcare unit, you may not feel the need to outsource this work to a BPO unit. But when your customer base proliferates, you can expect the business to demand more professionalism in the customer service department. That’s when you will need our answering service agents to work for you.

Our medical answering services are divided into:

• Help desk services for customers/patients
• Inbound answering service
• Answering, processing and dispatching of calls
• Emergency alerts to doctors and nurses
• Schedule appointments
• Assimilate reports and other documents for your future requirements

Why You Need Inbound Call Center India:

• Immediate response to customer’s call to provide phone number of doctors in emergency cases
• Trained call center agents who know medical terms and how to handle emergency cases
• Have hospitals, medical equipment companies, nursing registries and care givers as part of our network
• Use the latest technology in medical answering service and emergency back-up
• Individual answering service of doctors and nurses
• Customer medical services that reduce your expenditures

The bigger challenge to contend with medical answering services is that the call center agents have to be patient with the customers. Most of them call in hysterical times. More often than not, the inbound call center agents have a tough time getting them to talk on logical terms. There is considerable aggression as well, when the customers feel that their healthcare firm is not doing enough when they need them. Our job at Inbound Call Center India is to tackle these customers and ensure that they get what they want. Our customer service wants to resolve these cases on the very first call itself. Our answering service agents are also trained to be accurate and precise in their information dissemination. Medical projects are a challenge on a different plane and we like to make the most of such opportunities.

For more information regarding Medical Support Service please feel free to Contact Us.

Claims processing is one of those aspects of your business which is tedious, time consuming and at the same time adds to the expenditure side of the ledger. There are smarter ways of dealing with this side of your work. Outsource it to us! Inbound Call Center India works on claims processing and ensures that your clients and customers’ requests are processed promptly and professionally. We have a history of working in this sector. Our BPO agents are trained to clinch the best deals for your company, while taking care of your customers in the most delicate way possible.

You may ask why you need to outsource the claims processing department. The simple answer is that it takes time to process claims. When you are working on an expanding business, you will have to pay attention to more productive areas. Running an in-house customer services team for claims is not a good business proposition. The returns will not be able to justify the investment. You will end up losing money in an area where you cannot reap many benefits. In fact, if you invest the same kind of money in lead generation, you will get more clients to sign up with insurance claims. On the other hand, if you give your work to us, you save costs, time and also ensure that you don’t lose customers.

We deal with claims processing on an emergency basis. We use different channels of communication to get in touch with our customers. We may use phone calls or emails, depending upon the need of the hour. We make use of scripted call management systems for effective handling of cases. Our back-end delivery and reporting systems are smooth. We process the claims according to date and type of call, prioritizing the emergency ones before the others. When we don’t find a claim matching the eligibility, we schedule them for review immediately.

These are the benefits of using Inbound Call Center India for claims processing services. Some of them are listed here:

• Quick Turnaround: Despite a high call volume, we can process claims in a time range of 12 to 24 hours.
• Accurate: We are strict about the accuracy of our processing department
• Quality: We do not compromise on the quality of our claims processing services
• Technological Support: We have superior programming and data engineers to do the job for you
• Online Reports: We provide real time reports for your consideration through web-enabled programs

The customer services department of ICCI works closely with the claims processing services. Our aim at this department is to eradicate all those issues and complaints that consumers face when they claim for insurance. We realize that customers are keen on getting the processing job done as quickly as possible. There are cases when they need the insurance money without delay. People can always come across these emergencies. Our BPO agents are sympathetic towards these callers. We like to treat them well and offer the help they need with professional alertness. Our call center agents are trained to handle these cases with accuracy. We understand that claims can often go haywire without maintaining things with precision. That is something that we always take care of. We also have a stringent checklist in place to ward off bogus claims and frauds. We are careful about the client’s reputation as well when we conduct business.

For more information regarding Claims Processing Service please feel free to Contact Us.

Winning New Customers, Achieving Desired Market Penetration and Generating New Streams of Revenues now looks easier with ICCI’s leading B2B Sales Lead Qualification.

Customers should be cultivated for a lifetime. Your work never ends when new consumers are acquired. This is where your actual work starts and the importance of the Business Sales Lead Qualification comes forth. Successful sales lead qualification happens to be the foremost step towards the strong sales lead management program. It is a vital service of an inbound call center catering to the needs of customers. Each lead that gets generated through the team of experienced customer care professionals presents a good prospect for the business growth.

When you do not manage your own leads properly, you always stand the high risk of losing out on your potential customers. Inbound Call Center India with its years of industry experience offers sales lead qualification as an important part of their inbound call center functions. Through our integrated business program, we offer qualified leads to improve and increase business opportunities for customers.

ICCI is here to take the charge of your hard earned inquiries. Our sales lead qualification program will help you quantify, qualify, nurture and then deliver the ready-to-close opportunities for sales, offering increased revenue and cost reduction in the process.

Sales Lead Qualification at ICCI:

Each lead stands unique for your organization. Starting from the point of qualification to flexibility of your own organization in offering products and services, sales lead management is an essential process and not a solitary event. Sales lead qualification features from ICCI deploy your sales team to get an advantage serving a better prospect whilst generating revenue for your company.

Finding Your Lead:

The process of sales lead qualification involves consideration of diverse factors. With sales lead management system from Inbound Call Center Inddia, your sales team can be prepared with all types of essential information. To help you, ICCI has been organizing strategic sales lead generation events and campaigns so as to benefit customers, offering them with increased revenue and measurable growth.

ICCI specializes in offering high tech and high volume of product and services. Being a customer care center, Inbound Call Center India includes experts’ help to make you learn and know from where the lead actually originated and about the nature of the contact that the lead already had with any other organization.

Handling Your Lead:

Sales lead management program from Inbound Call Center India include lead routing abilities. This is done to ensure that right contact center professional is on the right lead and is fully equipped with exact information to handle each and every lead as appropriately as possible.

Starting from sales lead qualification to redefining the sales lead potential, ICCI will be there to serve up to your expectation and leading your sales team to finalize the deal.

Bringing Consistent Leads:

It is through Inbound Call Center India that you can trace diverse factors. In the process, these advanced services can help your own organization to determine which of your efforts can yield you better sales leads. With ICCI’s customer care services, you can focus on your own resources to the proven track so that you can drive a booming sales lead qualification campaign.

If you want to learn more about the advantages of sales lead qualification process and different customer relationship solutions from Inbound Call Center India that enhances your customer experience, please feel free to Contact Us.

The interactive voice response service allows an inbound call center to ensure proper distribution of customized messages. It is through this voice response service that all essential information can be routed in the right direction with the help of the pre-recorded voice messages or the fax.

Voice communication is the most effective channel of sharing information. It is a consistent and efficient tool to resolve the customer inquiries at an inbound call center. The interactive voice response or the IVR happens to be the part of the growing technologies, which can automate the interactions with the telephone callers.

Most global organizations are rapidly turning to the IVR or the Interactive Voice Response services to enjoy reduction in the service costs, collection, inquiries, common sales and calls. Most IVR make use of the voice prompts and menus that are pre-recorded to present the information to callers.

Modern IVR or the Interactive Voice Response also enables the response and input to be assembled via the spoken words including voice recognition. This kind of service proves helpful in retrieving information that include bank balances, order status, flight schedules, show timings and product detailing from the telephone.

The modern IVR system is designed to include exclusive services like self service, speech recognition and the FAX management abilities. These days, IVR or the interactive voice response options are progressively used to locate outbound calls to gather and deliver information on matters relating to past dues, appointments setting and taking out other time for the critical activities and events.

Most inbound call centers use the IVR technology to strive for full customer satisfaction. The IVR system incorporates essential services like that of speech recognition, FAX management potentials and self service. It is the design that ensures effortless arrangement of automated call handling systems custom tailored to meet the individual needs each day.

ICCI offering Interactive Voice Response

Inbound Call Center India includes the most recent voice technologies and the application tools in its shell. It features the entire voice management system and one powerful Interactive Voice Response or the IVR to meet varied customer needs and requirements.

Inbound Call Center India’s IVR solutions offer reliable, 24/7 services. Its inbound call center units offer accurate and consistent response that helps to improve and increase customer satisfaction, lowering call handling time. With ICCI, you get to test the advanced applications including speech recognition, voice to text and the IVR solution. This is something that enables most large organizations to automate a huge number of processes and transactions, thereby reducing the costs significantly.

The voice management system as followed by the ICCI’s inbound contact center team offers quick routing rules. This is how automatic routing of the calls to the right agent is carried out on a routine basis. This solution help to reduce the time of call transfer and offers multiple action potentials to any agent.

Inbound Call Center India’s IVR features:

• Automated transactions and processes
• Integrated database including voice solution offering agents with complete customer history to get the customer queries quickly resolved.
• Advanced usage of speech recognition technology with the use of speech to text functionality
• Web call back- Scheduled call back at convenience with the no-hold option

Benefits:

• Building customer loyalty and increasing customer satisfaction
• Meeting Custom Specifications
• Scalable and Reliable
• Accurate, quick and personalized communications
• Increased first call resolution
• Reducing hold time and enhancing agent efficiency
• Easy and quick access to all important data

For more information regarding Interactive Response Service please feel free to Contact Us.

Most successful business ventures in the world have two major characteristics. First is focusing on the core competencies and the second is flawless execution on a constant basis. This is followed for each and every aspect of business. For all the other companies, these features are found to be some elusive qualities forming to be one highly prized objective. To achieve business goals in an competitive environment and expenses, many organizations are turning to Business Process Outsourcing (BPO) services getting their operations streamlined and increasing profitability in the process.

ICCI’s slew of BPO services are an ideal extension of our IT service offerings. BPO services are structured on a strong foundation of domain expertise and process. With the use of innovative technologies, Inbound Call Center India is finely managed to meet the high quality standards at work. We value our customers and we know clients really on the services that we provide. Our all round services are there to improve and focus on the core business activities of clients maintaining high quality service in every respect.

Inquiry handling at ICCI:

ICCI is developed on a reflective and extreme matrix, which is to build a long lasting relationship through the inbound and the outbound call handling is one great technique to improve upon your own business goals. This method stands as an essential prerequisite at ICCI.

Today, Inbound Call Center India functioning as a customer care center involves its own established inbound call center serving the purpose of a well-appointed information center. The inbound call centre is responsible for inquiry handling or managing the diverse inquiries of the customers.

Operating as a well-built information center, ICCI offers all the essential information for the customer. This is how ICCI delves in to offer a better understanding of all the products or the services. Its main purpose is to get the delivery of information double checked. Based on the actual needs of the customers and the proposed segmentation, inquiry handling services are offered.

Employing the method of inquiry handling, the inbound call center of Inbound Call Center India aims to deliver full program development meeting the diverse needs of customers. The inbound call center carries out the entire process of inquiry handling by means of.

• Email support
• Telephone Response
• Handling Information Request
• Multi-language Voice Response Fulfillment
• Dealer, Agent or Distributor Locator
• Chat Support
• Website Response

How ICCI is different?

ICCI is not all about making or receiving calls but it is much more than just being a call center. With our exclusive and timely service, we aim to serve our entire customer base with better service. To ensure superior service, there is a separate department that looks after the quality in handling the inbound calls in the real time.

Maintaining and retaining the loyalty of the existing consumers and attracting the new ones are essential and stand as one central point that exists. We are here to offer continued support and treat our clients with the best resources available, making them stand out in this growing competition.

Advantages of having inquiry handling services from Inbound Call Center India

• Getting an escalation process
• Detailed monthly reports including marketing segments
• Custom-made Agent Training
• Language support
• Personalized Interface Development
• Standardized Response levels
• Better Understanding of consumer needs
• Technical Supervisory Help 24×7
• Program Implementation and System Management
• Weekly reports with complete review of activities
• PC updating and File transfer during support session
• Comprehensive Encounter Analysis
• Advanced Data Protection Approach
• Customized database to track customers

For more information regarding Help Desk Support Service please feel free to Contact Us.

Inbound Call Center India’s Help Desk Solution ensures problem resolution to clients maintaining Fix it Fast and Fix it Accurate metrics, ensuring profitability and increased customer satisfaction.

Inbound Call Center India is a customer care center maintaining quality and excellence in offering help desk solutions. It is the help desk that is a focal point through which issues and other problems generally get reported. Subsequently, these issues then get coordinated and managed with the help of the highly responsible customer care representatives.

Providing technical support is our main area of expertise. We bring you a fine combination of experience and domain knowledge to ensure better results all the way. At Inbound Call Center India, it is the job of the customer care representatives who hold the responsibility to bring together the resources and gamut of knowledge to address several key issues or problems.

Customers can leverage good assistance from our infrastructure and technical know-how. Our technical help desk solutions aim to bring you customized 24/7 support, selected hours support and after hours support as well. Whatever may be our customers’ requirements, we always strive to bring them the best.

Why Inbound Call Center India?

Most successful businesses include few common characteristics. First of all, they are found focusing on core competencies and executing flawlessly on a continuous basis in each area of their business. With the increasing expenses and competition, most global organizations are turning to Business Process Outsourcing (BPO) to get their operations streamlined, ensuring increased profitability.

Inbound Call Center India’s help desk solution forms to be one natural extension of the overall technical service offerings. It brings about customized solutions to diverse client base depending on the services put on offer. Help desk services are offered to support and promote the use of technology for better functioning in the prevailing business environment. These services form the main traditional mechanism for the normal technical support services. Moreover, these services generally comes accompanied by the on site assistance, training and the self help programs.

Going by the recent market trends, it is usually found that most companies are outsourcing either the help desk solutions individually or the entire range of IT enabled operation services. If you do not have help desk solutions in your arsenal, make it a point to outsource tech support inclusive of the help desk services. This is how you can achieve the essential business goals operating in a highly competitive environment.

Selecting Inbound Call Center India

By selecting Inbound Call Center India, you will be able to get a service provider who will offer you tailor- made help desk solutions. This is how you can take full control in attaining customer relationship to the maximum. We bring you a whole range of customer offerings that include 24/7 help desk voice support catered by the inbound call center team. Our technical support services include back office support, IT help desk, database creation and management, operating system support, desktop support, anti virus help desk and application support. Customers will also get web and email enabled services offered at Fusion provided as a part of the BPO back office services.

Key Benefits That You Get:

Some of the main benefits that you can attain selecting help desk support services from Inbound Call Center India are as follows.

• Our help desk service help you reduce the negative business impact
• Reduction of support cost
• Quicker turnaround and better quality of customer requests
• Better management of infrastructure
• Offering improved customer satisfaction and loyalty
• Improving communication and team coordination
• Enhances proactive approach and focus of the customer service.
• Offers increased accessibility through single point of communication
• Advanced usage of the IT support resources
• Increasing the productivity of the business personnel

For more information regarding Help Desk Solution Service please feel free to Contact Us.

Inbound Call Center India’s Direct Mail Response Solution covers Your B2B campaigns, Your Product Launch Calls, Your Event Specific Requests and Your Direct Marketing Campaigns of all kinds.

Direct mail response solution is an essential business service offered by an inbound call center. The process involved in the direct mail response program ensures mailing to reach the accurate contacts and to deliver the exact message.

Inbound call centers include a thorough approach under direct mail response services reflecting the business culture and the personal style of the clients. For businesses, carrying out a direct mail response campaign can prove to be helpful in improving track record in terms of increased sales and customer base.

Having direct mail response services allow you to keep your customers updated about the new or current developments. It is through direct mail response service that you can make your existing and potential customers aware of the newly launched product or service that you may be putting on offer.

If you do not include direct mail response services as a part of your marketing solution then you can obviously outsource email support services from Inbound Call Center India. Join Inbound Call Center India, one the leading service providers of direct mail response and feel the difference like never before.

Inbound Call Center India offers direct mail response as an important part of the inbound call center services. Our team of professionals include years of industry experience in handling regular mails directed to the customers. The team is highly confident of bringing converted customers with increased sales for any business. Thus, if you go ahead and select direct mail response solutions from Inbound Call Center India, you can be sure to give your business a distinct edge over this growing competition. Whether it’s a national, international or a local direct mail campaign, we will offer you the expertise and guidance to make it a huge success.

ICCI works as a contact center wherein the development specialists strictly follow a good standard to meet the direct mail response program requirements of any client. Our approach to direct mail response services effectively builds up a good rapport with customers, preserving trust and increasing sales.

Our customer follow up programs include:

• Finely designed technology platform to offer clients a greater visibility and comfort to start with an outsourcing service.
• We ensure that our mailing lists and database are up-to-dated and accurate so that you don’t get duplicates or incomplete information and waste money in mailing.
• Professional staff at Fusion BPO starts with the direct mail response procedures contacting customers. This is to verify the contact details and their own wish to receive offers and updates from your venture
• We ensure the right delivery of significant mail marketing messages preventing the unwanted messages.
• We send the required mailings to recipient followed up by a friendly call relating to the mail.
• We strive to continue to inform customers of the services and products of your company along with the benefits of the same.
• This is our direct mail response program, which is proven to improve upon your conversion rates.

Inbound Call Center India ensures integrated 24/7 technical support services so that each and every incoming call can be processed appropriately and efficiently by our call center representatives. Our contact center team uniformly monitors every call flow with the help of the quality control department. Any kind of required real time adjustments are ensured to tackle intricate call projection models.

We are there to bring you continued assistance. Our 24/7 direct mail response program have been implemented to bring your email support so that significant business issues can be highlighted and to make customers aware of it.

ICCI is a place where your business will receive a major boost. Our inbound customer care services are directed with quality support features. These include involvement of state- of-art infrastructure and latest technology in the entire direct mail response program.

If your aim is to achieve ultimate sales boosting solution at cost effective rates then Contact us.

Good customer service is all about building a reputation among your prospective customer base. It stands as an important principle followed by the customer service providers to have more and more potential customers. Successful businesses usually focus on three basic elements of customer relationship management. These include customer care, customer growth and customer acquisition.

Customer relationship management showcases a fine integration of diverse processes, people and technology only to meet each and every aspect of a business, which involves marketing, technical support, sales and customer.

For a successful business undertaking, simply attaining new customers will never prove to be enough especially when your aim is to maintain a larger client base. In today’s business world, true value only comes from specialized customer services. It is only through customer care retention program and growth of the obtained customers that you can make a larger base of the clients.

Most companies invest huge amounts with the aim to build a stronger customer base. Selection of a particular customer service always tends to matter when you embark on a huge base of potential clients. So why not choose and maintain a superior customer service program that brings you best experience with expected investment return as well?

Customer Services at Inbound Call Center India

With years of business experience, Fusion has developed its own customer relationship management services to meet the growing needs of all our clients. We bring you customer services offered under our dedicated inbound call center programs. Through our inbound call center customer service, you will be able to track down the buying patterns of the customers. You can also detect the current market trends and can sell your own service or product.

Over 10 years of industry experience makes Inbound Call Center India one of the leading contenders in offering customer care services. We bring you comprehensive customer relationship management programs to offer expected results from our service. We value customer service to be the basis of any business. In order to make you win large number of customers and also to get them coming back again and again, we institute quality customer care services all the way to meet business goals.

Customer service is the face of a company and through this service you can build or break your own reputation. Customer service at the Inbound Call Center India involves the entire process of planning, organizing and lastly delivering ideal customer support services. It includes diverse processes of customer assistance, training including installation, troubleshooting and configuration catered in response to the individual requirement of the customers.

Inbound Call Center India’s customer care services are catered under specialized areas. These include

• Quick support to get control on your brand integrity
• Customer Retention
• Solving Account Queries
• Order management
• Billing Queries
• Reservations
• Booking
• Product Information
• Maintenance

For more information regarding Customer Service please feel free to Contact Us.